Coaching Companies LLC, doing business as The A1C Reversal Program (“Company,” “we,” “us,” or “our”), is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website (the “Website”), use our services, or otherwise interact with us.

By accessing or using the Website, enrolling in our coaching program, or providing personal information to us, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Website and our services.

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting to the Website. We encourage you to review this Privacy Policy periodically. Your continued use of the Website or our services following any changes constitutes your acceptance of the revised policy.

1. Information We Collect

We collect different categories of information depending on how you interact with us. The types of information we may collect include:

1.1 Personal Information You Provide Directly

When you visit our Website, sign up for our coaching program, make a purchase, or contact us, you may voluntarily provide information such as:

- Full name

- Email address

- Phone number

- Mailing address

- Payment and billing information (processed securely through our payment processor)

- Date of birth or age

- Emergency contact information (if applicable)

1.2 Health and Wellness Information

As part of the coaching program, clients may voluntarily share health-related information to help us personalize their coaching experience. This may include but is not limited to:

- Current and past medical conditions, diagnoses, or health history

- Medications and supplements

- Lab results (such as A1C levels, fasting glucose, blood panels)

- Blood sugar logs and glucose readings

- Weight, body measurements, and progress photos

- Dietary habits and food logs

- Exercise and activity information

- Sleep patterns and lifestyle habits

- Symptoms, challenges, and progress notes shared during check-ins

Important: All health and wellness information is shared voluntarily by the client for the sole purpose of supporting and personalizing the coaching experience. Coaching Companies LLC is not a healthcare provider and does not require, solicit, or mandate the disclosure of medical records or protected health information. We are not a “covered entity” or “business associate” under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and HIPAA does not apply to the information you share with us.

1.3 Communication Data

When you communicate with us—including via text message, WhatsApp, iMessage, email, or other messaging platforms—we may retain records of those communications, including message content, timestamps, and any files or media exchanged. These records are used solely to support and deliver coaching services and to maintain continuity of care.

1.4 Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies and similar tracking technologies, including:

- IP address

- Browser type and version

- Device type and operating system

- Pages visited and time spent on the Website

- Referring website or source

- Click and interaction data

For more information about how we use cookies, please see Section 7 of this Privacy Policy.

1.5 Information from Third-Party Platforms

If you interact with us through social media, advertising platforms, or third-party tools, we may receive limited information from those platforms in accordance with their privacy policies and your account settings. This may include your name, email address, and engagement data.

2. How We Use Your Information

We use the information we collect for the following purposes:

- To provide, personalize, and deliver coaching services tailored to your health goals

- To communicate with you regarding your coaching program, progress, check-ins, and scheduling

- To process payments and manage your account

- To send you program-related communications, updates, and educational content

- To send marketing and promotional communications (with your consent, and with the ability to opt out at any time)

- To respond to your questions, requests, and customer support inquiries

- To improve our Website, services, and coaching methodologies

- To analyze Website usage and performance through aggregated, de-identified data

- To comply with applicable laws, regulations, and legal obligations

- To protect our rights, property, safety, and the safety of our clients and the public

3. How We Share Your Information

We do not sell your personal information. We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

3.1 Service Providers and Business Tools

We use trusted third-party service providers to help us operate our business and deliver our services. These providers only have access to the information necessary to perform their specific function and are contractually obligated to protect your data. Our service providers include:

- Payment processors (such as Stripe) to securely process credit card and other payment transactions. We do not store your full credit card number on our servers.

- Email marketing platforms (such as Mailchimp, ConvertKit, or similar services) to send newsletters, program updates, and promotional communications.

- Scheduling tools (such as Calendly, Acuity, or similar platforms) to manage appointments, coaching sessions, and check-ins.

- Client management and CRM software to organize client records, track progress, manage communications, and maintain the coaching relationship.

- Website hosting and analytics providers to maintain the Website and analyze site traffic and usage patterns.

3.2 Legal Requirements

We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:

- Comply with a legal obligation, subpoena, court order, or government request

- Protect and defend the rights, property, or safety of Coaching Companies LLC, our clients, or the public

- Enforce our Terms of Use or coaching agreements

I- nvestigate potential violations of applicable law or our policies

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, sale of assets, or other business transition, your personal information may be transferred as part of the transaction. We will make reasonable efforts to notify you before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so. For example, if you authorize us to share your testimonial, progress data, or success story for marketing or educational purposes.

4. Health and Wellness Data Practices

We understand the sensitive nature of health-related information and treat it with the highest level of care and confidentiality.

4.1 Voluntary Disclosure

All health and wellness information shared with us is provided voluntarily by the client. We do not require clients to disclose medical records, diagnoses, or lab results. Any information shared is done so at the client’s discretion for the purpose of enhancing the coaching experience.

4.2 Limited Use

Health and wellness information is used exclusively to personalize and deliver coaching services. We do not use health data for marketing purposes, nor do we share identifiable health information with any third party without your explicit consent.

4.3 Not a Healthcare Provider

Coaching Companies LLC is not a healthcare provider, medical facility, or covered entity under HIPAA. The information you share with us is not subject to HIPAA protections. However, we apply commercially reasonable safeguards to protect all personal and health-related data in our possession.

4.4 Anonymized and Aggregated Data

We may use anonymized or aggregated health and wellness data—where all personally identifiable information has been removed—to analyze trends, improve our coaching methodologies, develop educational content, and advance our understanding of metabolic health. This data cannot be used to identify any individual.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide coaching services, comply with legal obligations, resolve disputes, and enforce our agreements.

Specifically:

- Active clients: We retain your personal and coaching data for the duration of the coaching relationship and for a reasonable period thereafter to maintain continuity should you return to the program.

- Former clients: After the coaching relationship ends, we retain personal data for up to three (3) years, unless a longer retention period is required by law or necessary to resolve disputes.

- Payment and billing records: Retained for up to seven (7) years as required for tax, accounting, and legal compliance purposes.

- Marketing contacts: If you have opted in to receive marketing communications, we retain your contact information until you opt out or request deletion.

When personal information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We take the protection of your personal information seriously and implement commercially reasonable administrative, technical, and physical safeguards designed to protect against unauthorized access, use, alteration, disclosure, or destruction of your data.

These measures include but are not limited to:

- Use of encrypted payment processing through trusted third-party processors

- Restricted access to personal and health data on a need-to-know basis

- Use of password-protected systems and secure communication channels

- Regular review of data security practices and service provider safeguards

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of any login credentials, passwords, or access codes associated with your account.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and support our marketing efforts.

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the Website remember your preferences and understand how you interact with our content.

7.2 Types of Cookies We Use

- Necessary cookies: Required for the Website to function properly, such as maintaining your session and enabling security features.

- Functionality cookies: Remember your preferences and settings to provide a personalized experience.

- Analytical cookies: Help us understand how visitors use the Website by collecting aggregated, anonymous data on page visits, traffic sources, and user behavior.

- Marketing cookies: Used by us and our advertising partners to deliver relevant advertisements and track campaign effectiveness.

7.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Website. For more information about managing cookies, visit your browser’s help documentation.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

8.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and, where applicable, to receive that information in a commonly used, machine-readable format.

8.2 Correction

You have the right to request that we correct inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request that we delete your personal information, subject to certain legal exceptions (such as retention required for tax or legal compliance purposes).

8.4 Opt-Out of Marketing Communications

You may opt out of receiving marketing and promotional communications at any time by clicking the “unsubscribe” link in any marketing email, replying STOP to any marketing text message, or contacting us directly at the address listed below. Please note that opting out of marketing communications will not affect transactional or service-related communications.

8.5 Withdraw Consent

To the extent we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing conducted prior to the withdrawal.

8.6 How to Exercise Your Rights

To exercise any of the rights described above, please contact us at the email or mailing address listed in Section 13 of this Privacy Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising any of your privacy rights.

9. Additional Disclosures for California Residents

If you are a California resident, the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”) provide you with additional rights regarding your personal information, including:

- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, the purposes for collection, and the categories of third parties with whom we share it.

- Right to Delete: You have the right to request deletion of your personal information, subject to certain legal exceptions.

- Right to Opt-Out of Sale: We do not sell your personal information. However, as broadly defined under the CCPA, certain uses of cookies and advertising technologies may be considered a “sale” or “sharing” of personal information. You may opt out of such practices through your browser or cookie settings.

- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.

To submit a request under the CCPA/CPRA, please contact us using the information in Section 13 below.

10. Children’s Privacy

Our Website and services are not intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take prompt steps to delete that information. If you believe we may have collected information from a minor, please contact us immediately at the address listed below.

11. Third-Party Links

Our Website may contain links to third-party websites, platforms, or resources that are not owned or controlled by Coaching Companies LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. Your interaction with third-party websites is governed by their own terms and policies.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of this page. If we make material changes to how we collect, use, or share your personal information, we will make reasonable efforts to notify you (such as by posting a notice on the Website or sending an email). Your continued use of the Website or our services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Coaching Companies LLC

d/b/a The A1C Reversal Program

Attn: Privacy Inquiries — Ronan Demailly

867 Boylston St, Suite 500

Boston, MA 02116